Terms of Service

Effective date: 5 May 2026

1. Who these terms bind

These Terms of Service (“Terms”) form a binding agreement between Better Half Tech Pty Ltd (ACN 697 473 528) (“Better Half”, “we”, “us”) and the person or business who registers an account (“you”) to use the Better Half mobile app and related services (“the Service”).

By signing in to the app or using the Service, you agree to these Terms and our Privacy Policy. If you don’t agree, don’t use the Service.

For questions, contact us at hello@getbetterhalf.com.au.

2. The Service

Better Half is a software platform for Australian tradespeople and small service businesses. It includes (depending on your subscription tier and feature availability):

An AI-powered phone receptionist that answers your business calls.
A CRM for managing customers, leads, jobs, and recurring work.
Quoting, invoicing, and tax-invoice generation.
Card payment acceptance via Stripe Tap to Pay and online links.
Voice dictation, scheduling tools, and other productivity features.

We may add, change, or remove features at any time. We will give reasonable notice for material changes.

3. Eligibility

You may only register if:

You are at least 18 years old.
You hold a current, active Australian Business Number (ABN) registered to a business that operates lawfully in Australia.
You have authority to bind the business named in your account.
You are not on any sanctions or denied-persons list.

Each ABN may be linked to one Better Half account. You may not create multiple accounts to circumvent this rule, your subscription tier, or any suspension.

4. Acceptable use

You agree to use the Service only for lawful business purposes. You must not, and must not permit anyone using your account to:

Use the Service to commit, facilitate, or coordinate any criminal activity, including but not limited to: drug trafficking, sale of controlled substances, weapons trafficking, sex trafficking, or any other offence under Australian Commonwealth, state, or territory law.
Use the Service to launder money, evade tax, structure transactions to avoid reporting thresholds, or process payments for goods or services that have not actually been provided.
Issue invoices, quotes, or receipts for non-existent work or for goods or services prohibited by law.
Upload, store, transmit, or distribute child sexual abuse material (CSAM), non-consensual intimate imagery, or any content that depicts the sexual exploitation of a minor. Confirmed CSAM will result in immediate account termination and a mandatory report to the Australian eSafety Commissioner and ACCCE.
Send unsolicited commercial messages, harass any person, or contact recipients who have opted out (replied “STOP” or equivalent) or who have not consented to be contacted on behalf of your business.
Use the Service’s outbound SMS, AI receptionist, or voice features as a tool for stalking, intimidation, fraud, impersonation, or any form of abuse.
Misrepresent your identity, business name, ABN, or trading details. The legal entity name we receive from the Australian Business Register must match the entity operating your account.
Attempt to bypass or disable any safety, rate-limit, or abuse- prevention controls in the Service.
Attempt to gain unauthorised access to other accounts, our infrastructure, or any third-party service we integrate with.
Resell, sublicense, or provide the Service to third parties as your own product without our written consent.

Violations may result in suspension or termination of your account without notice, forfeiture of any unused subscription credit, and disclosure to law enforcement where required or permitted by law.

5. Your responsibilities

You are responsible for:

The accuracy of business information you provide (ABN, name, address, banking details).
Obtaining your customers’ consent before adding their personal information (name, phone number, address) to the Service. You are the data controller for your customers’ data; we are the processor.
The content of all messages, quotes, invoices, and other communications you generate or send through the Service.
Complying with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth) (where applicable), the Australian Consumer Law, the A New Tax System (Goods and Services Tax) Act 1999, and any other laws that apply to your business and your communications with your customers.
Complying with the operating rules of the card networks and Stripe’s terms when accepting payments.
Keeping your sign-in credentials secure. Each account is tied to a phone number that receives one-time SMS codes; treat that phone with appropriate care.

6. Subscriptions and fees

Some Better Half features are paid. The current subscription tiers and pricing are shown in-app and at getbetterhalf.com.au.

Subscription fees are billed in advance for each billing period (monthly or annual) and are non-refundable except where required by law (including the Australian Consumer Law).
We may change pricing on at least 30 days’ notice. If you don’t accept the new pricing, you may cancel before the change takes effect.
Cancelling stops future renewals; you continue to have access until the end of the period you’ve already paid for.

Outbound SMS, AI receptionist call minutes, and other usage-based costs are subject to fair-use limits (currently: a maximum of 60 outbound SMS per tradie per day, with per-recipient caps). We may adjust these limits with reasonable notice. Excess use beyond fair- use limits is rejected by the Service.

7. Card payments and Stripe Connect

When you accept card payments through Better Half:

The processor is Stripe Australia Pty Ltd, not us. Stripe is the merchant of record for card-network purposes.
You enter into Stripe’s Connect Account Agreement directly with Stripe, in addition to these Terms.
Better Half collects a small platform fee (currently 0.5%) on invoiced and Tap-to-Pay payments processed through Stripe Connect. This fee is in addition to Stripe’s processing fees and is shown to you before each transaction.
You are responsible for any chargebacks, refunds, fraud losses, and tax obligations arising from your transactions. We are not a party to the underlying sale.

8. Customer data

We process the personal information of your customers (their names, phone numbers, addresses, payment details, etc.) on your behalf, solely to provide the Service to you. Our Privacy Policy describes how we handle that data. You confirm you have lawful basis to provide your customers’ data to us.

9. Service availability and changes

We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access. Maintenance, third-party outages (Twilio, Stripe, Supabase, ElevenLabs, OpenAI), and unforeseen events can cause downtime.
We may modify, suspend, or discontinue features at any time. We will give reasonable notice for material removals.
Beta or “experimental” features are provided “as is” and may change or be removed without notice.

10. Intellectual property

We own all rights in the Service, including the app, our backend, the Better Half name, logo, AI prompts, and associated documentation. You receive a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your account and for the purposes described in these Terms.

You retain ownership of your business content (customer records, quotes, invoices, photos you upload). You grant us a limited licence to host, transmit, and process that content as necessary to provide the Service.

11. Disclaimer and limitation of liability

To the maximum extent permitted by law:

The Service is provided “as is” without warranties of any kind, express or implied. We do not warrant that the Service will meet your business needs, be error-free, secure, or available at any particular time.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising from your use of the Service.
Our total aggregate liability to you for any claim arising under or in connection with these Terms is capped at the greater of: (a) the fees you have paid us in the 12 months preceding the claim, or (b) AUD $100.

These caps do not exclude or limit any consumer guarantees or rights you may have under the Australian Consumer Law that cannot be excluded by agreement.

12. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or cost (including reasonable legal fees) arising from:

Your breach of these Terms.
Your violation of any law or third-party right.
The content you generate or send through the Service.
Your interactions with your customers or any third party.

13. Suspension and termination

We may suspend or terminate your account, with or without notice, if:

You breach these Terms (especially section 4).
We have reasonable grounds to suspect criminal activity, fraud, or material risk to other users, your customers, or us.
Required by law, court order, or a payment processor or telecommunications carrier we depend on.
Your subscription lapses for non-payment.

You may cancel your account at any time via Settings → Account → Delete Account. We will delete your personal data per the retention schedule in our Privacy Policy. Records we are required to keep under tax, accounting, or anti-money-laundering law will be retained as required.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

Update the Effective date at the top.
Notify active users in-app or by email if changes are material, at least 14 days before they take effect.

Your continued use of the Service after changes take effect means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising under these Terms.

Before commencing court proceedings, both parties will attempt in good faith to resolve any dispute via written notice and at least 30 days of negotiation. Nothing in this clause prevents either party from seeking urgent injunctive relief.

16. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any subscription order you accept, are the entire agreement between you and us about the Service.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Severability. If any clause is held unenforceable, the rest of the Terms remain in effect.
Assignment. You may not assign these Terms without our consent. We may assign them to a successor entity (e.g. on sale of the business).

17. Contact us

Better Half Tech Pty Ltd Email: hello@getbetterhalf.com.au

Last reviewed: 5 May 2026.